ZamBantu Logistics, a bold new upstart bridging Canada and Southern Africa, is seeking a part-time Customer Experience Specialist to support our growing customer base. This role is ideal for someone who thrives in a start-up environment, enjoys helping people, and is eager to grow with us.

Job Description

As a Customer Experience Specialist, you will:

• Serve as the first point of contact for customers via phone, email, and WhatsApp.
• Guide clients through the shipping process—from inquiries to booking and follow-ups.
• Manage and track customer requests, ensuring timely responses and updates.
• Provide packing and shipping guidance to customers and escalate complex issues when needed.
• Document customer interactions and maintain accurate records.
  Support the operations team in handling customer-related logistics tasks.

Qualifications

• Diploma or degree in Business, Communications, Logistics, or a related field (preferred).
• Strong verbal and written communication skills.
• Proven customer service experience (1–2 years minimum).
• Tech-savvy: comfortable with email, WhatsApp, and Microsoft/Google Office tools.
• Highly organized, dependable, and able to work independently.
• Knowledge of logistics/shipping processes is an asset, but training will be provided.

Compensation

Part-time: 10–15 hours/week
Competitive wage: CAD $18–20 per hour, depending on experience.
Opportunity for growth into a larger role as ZamBantu scales.

References

Candidates should provide two professional references, ideally from previous supervisors or customer service roles.