Privacy Policy

Privacy Summary

At ZamBantu Logistics Inc., your privacy is important to us. We collect only the information we need to deliver safe, reliable shipping and logistics services. We do not sell or share your personal details with marketers, and we protect your data with strong security measures, including SSL encryption.

We may use tools (including AI) to improve efficiency and service, but all major decisions affecting your shipments are always reviewed by people. You have rights under Canadian and Zambian law to access, update, or request deletion of your information unless we are required by law to retain it (for example, tax, customs, accounting, or regulatory obligations), and you can unsubscribe from marketing at any time.

For full details, please see our Privacy Policy.

Privacy Policy

This Privacy Policy outlines how ZamBantu Logistics Inc. or its subsidiary ZamBantu Logistics Ltd. (“we,” “our,” or “us”) collects, uses, stores, and protects personal information from clients, suppliers, and other individuals (hereafter referred to as “you” or “your”).

1. ZamBantu Logistics and Its Partners: Process.

To fulfil the contract between you and ZamBantu Logistics Inc. or ZamBantu Logistics Ltd., we need to process certain personal information about you. This information will be used for:

• Logistics and shipping.
• Related end-to-end shipping functions.
• Management and administrative purposes.

2. Contact.

We may also collect your personal information so that we can contact you to:

• Offer services.
• Provide news and information which we feel will be of legitimate interest to you.

3. Personal Information Processed.

3.1 Our Commitment.

At ZamBantu Logistics Inc., we respect your privacy and handle your information with the highest level of care.

• We do not sell, rent, or share your personal information (such as your name, email address, phone number, or other identifying details) with third parties for marketing purposes.
• We don’t share your data with third parties in a way that reveals personal information like email, name, etc.
• Our guiding principle is simple: your data belongs to you, and we protect it accordingly.

3.2 Data May Be Shared Only When Necessary To:

• Provide services you have requested (e.g., shipping updates or account communications).
• Comply with legal obligations, regulatory requirements, or lawful requests by public authorities.
• Protect the rights, safety, and security of ZamBantu Logistics Inc., our clients, or the public.
• Engage third-party partners (such as hosting providers or payment processors) bound by strict confidentiality and data protection agreements.

3.3 Examples of Data Collected:

• Organizational information: company name, address, telephone number.
• Personal contact information: your name, job title, business email address, business contact telephone numbers.
• Contract information: payment details or organization’s bank account details to enable us to fulfill our contract with you.

4. How We Use Your Information.

4.1 AI and Transparency.

We comply with evolving—and will align with future—AI transparency laws in Canada and Zambia. We may use AI tools to process personal data for purposes such as:

• Improving shipping efficiency and logistics forecasting.
• Detecting fraud or misuse.
• Providing faster responses to customer inquiries.
• Enhancing our website and services.
• Making recommendations or assisting in decisions that may affect you.

4.2 Safeguards.

• Transparency: At our discretion and to the extent possible, we will disclose when AI is involved in generating outputs or recommendations.
• Human Involvement: Significant decisions that materially affect your rights or obligations (e.g., acceptance of shipments, denial of service) will not be made solely by AI without meaningful human review.
• Data Minimization: AI systems are trained only on data that is necessary and lawful for the identified purpose.
• Rights: Subject to applicable law, you may request information about the use of AI in relation to your data and may contest or request human review of any decision made using AI tools.

4.3 Third-Party AI Services.

If AI functionality is provided through third-party services (e.g., cloud providers or API integrations), we will only transfer data that is necessary for the stated purpose. Your personal data remains subject to this Privacy Policy and to the privacy practices of the third-party provider.

5. Embedded Content and Third-Party Services.

Some pages on our website may include embedded content—such as YouTube videos or social media feeds—that behave exactly as if you visited the originating website directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor how you interact with their content (including if you have an account and are logged in to their service).

5.1 Facebook.

• We may display updates from our ZamBantu Logistics Facebook Page through the Facebook Page Plugin.
• Facebook manages its own cookie and privacy policies, which we do not control.
• No cookies are installed from Facebook, and your IP address will not be sent to Facebook servers unless you give your consent.

View Facebook’s Privacy Policy

5.2 Twitter (X).

• We may display our ZamBantu Logistics Twitter (X) feed using the Twitter API.
• Twitter has its own cookie and privacy policies, which we cannot influence.
• Your IP address will not be transmitted to Twitter unless you consent.

View Twitter’s Privacy Policy

5.3 YouTube.

• We may embed ZamBantu Logistics YouTube videos.
• YouTube has its own cookie and privacy policies.
• No cookies are installed, and your IP address will not be shared with YouTube unless you provide consent.

View YouTube’s Privacy Policy

6. Security Measures.

At ZamBantu Logistics Inc., safeguarding your information is a top priority.

• Our website uses SSL/HTTPS encryption across all pages to protect communications between you and our servers.
• This ensures sensitive or personally identifiable information cannot be intercepted or misused by unauthorized third parties.

6.1 Data Breach Protocol.

• Secure and restore system integrity.
• Notify affected users without delay.
• Reset or prompt the resetting of passwords if necessary.

6.2 Storage and Protection.

Your information is stored on ZamBantu Logistics Inc. internal systems, protected with security features to prevent unauthorized third-party access.

6.3 Payment Information & Security.

By making a payment through our website, you agree to use the payment methods provided by ZamBantu Logistics Inc. or its authorized processors. All online payments made through ZamBantu Logistics Inc. are processed through Payment Card Industry Data Security Standard (PCI DSS)–compliant payment service providers. PCI DSS is a global security standard designed to ensure that cardholder data is handled, processed, and stored securely. 

ZamBantu Logistics Inc. does not directly store or retain your full payment card details on our servers. All transactions are encrypted and transmitted securely to our authorized payment gateway for processing. We require that all partners or third-party payment processors we use maintain full PCI DSS compliance to protect your financial information. To the extent permitted by law, ZamBantu Logistics Inc. is not responsible for errors, delays, outages, or security incidents occurring within third-party payment platforms beyond our reasonable control.

7. Data Retention.

• Personal details will only be retained as long as necessary to fulfill the purposes for which they were collected, and as required by applicable law.
• In most cases, this means we keep records for the period of a customer relationship and for a reasonable period afterward (for tax, customs, accounting obligations, dispute resolution, or enforcement of agreements).
• Unless otherwise required by law, ZamBantu Logistics will not keep personal details for more than 10 years from your last interaction.
• After retention periods expire, data is securely deleted, anonymized, or archived.
• You may request earlier deletion of your data (subject to legal obligations) by contacting info@zambantu.com.

8. Contact Form Submissions.

When you submit information through our website’s contact form:

• Your message is securely delivered to our company email, hosted by InMotion Hosting.
• InMotion Hosting manages its own data protection practices and adheres to strict privacy standards.

View InMotion Hosting Privacy Policy

We use your submissions strictly to respond to your inquiries and provide services. We do not share them with third parties beyond what is necessary to operate communication systems.

9. Legal Compliance.

We are committed to protecting your privacy and ensuring compliance with:

• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
• Québec’s Act to Modernize Legislative Provisions respecting the Protection of Personal Information (Law 25).
• Zambia’s Data Protection Act 2021.
• European Union (EU) or European Economic Area (EEA) General Data Protection Regulation (GDPR).

10. Your Rights.

Depending on your jurisdiction, you may have the right to:

• Unsubscribe from marketing communications (see Section 11 below).
• Access the personal data we hold about you.
• Correct inaccurate personal data.
• Request erasure of your data when no longer necessary, inaccurate, or unlawfully processed (subject to legal obligations).
• Contest decisions made using AI and request human review.

You also have the right to lodge a complaint with your local privacy regulator if you believe your privacy rights have been violated:

• Canada: Office of the Privacy Commissioner of Canada (OPC) or Commission d’accès à l’information du Québec (CAI).
• Zambia: Office of the Data Protection Commissioner.
• EU: Local Data Protection Authority (DPA) in your EU/EEA member state. A full list of DPAs, including contact details, can be found here:
  https://edpb.europa.eu/about-edpb/board/members_en

10.1 U.S. Residents (CCPA/CPRA and Similar State Laws).

If you are a resident of the United States accessing this site, certain state privacy laws—such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)—may grant you additional rights regarding your personal information. ZamBantu Logistics Inc. complies with applicable U.S. privacy principles and ensures that your information is processed only for legitimate business purposes, consistent with this Privacy Policy. If you believe your privacy rights under U.S. law have been violated, you may contact your state Attorney General’s Office or relevant privacy protection authority.

We encourage you to contact us first at info@zambantu.com so we can resolve concerns directly. We may need to verify your identity before fulfilling requests.

11. How to Unsubscribe from Our Communications.

• To unsubscribe from marketing email communications, click the ‘unsubscribe’ button at the footer of any email.
• To unsubscribe from other forms of marketing (e.g., printed flyers), email info@zambantu.com.

Note:

We will retain minimal information to ensure no further communications are sent. Transactional and legally required messages will still be sent even if you opt out.

12. Who to Contact.

If you have questions about this Privacy Policy or the data we hold about you, please contact: info@zambantu.com

At ZamBantu Logistics, we believe in “Shipping Value and the Spirit of Home” — and that includes protecting your privacy every step of the way.